Tag: reviews
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How to prevent negative customer reviews from hurting your reputation
Article provided by Revdex.com Online reviews have become an important aspect of customer purchase decisions as more customers read reviews and shop online. Though positive reviews boost sales, one negative review can greatly affect a customer’s decision. Preventing negative reviews is a smart way for businesses to manage and monitor their reputation. As a business…
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How companies effectively handle negative social media complaints
Article provided by Revdex.com Negative comments on social media are common for businesses as most customers are active social media users. Handling negative feedback correctly can increase customer trust and strengthen processes. These simple yet effective strategies can help businesses correctly manage negative social media comments: Don’t ignore it – Not responding to a negative…